SHIPPING POLICY

1. Shipping & Delivery

VEYBEL offers free shipping on standard products, unless otherwise stated on the product page or at checkout.

Custom-made or customised products may incur additional shipping charges. Any applicable shipping costs for custom products will be communicated to customers before they complete their purchase.

2. Order Processing

Orders are processed after payment has been received and confirmed.

Processing times may vary depending on product availability, supplier processing times, and whether an item is made to order or customised.

Estimated processing and delivery times, where available, will be communicated on the relevant product page or during checkout.

3. Delivery Times

Delivery times vary depending on the destination country, shipping method, product availability, and carrier.

Any delivery timeframes provided are estimates and are not guaranteed unless expressly stated otherwise.

International shipments may experience additional delays due to customs clearance, local delivery services, or circumstances beyond our reasonable control.

4. Shipping Destinations

VEYBEL accepts orders for eligible international destinations. Available shipping options and delivery estimates may vary by location.

Customers are responsible for providing accurate and complete shipping information when placing an order.

5. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility. Customers are encouraged to check their local import requirements before placing an order.

6. Tracking Information

Where tracking is available, tracking details will be provided once the order has been dispatched.

Please allow time for tracking information to become active after shipment.

7. Delays & Delivery Issues

While VEYBEL makes reasonable efforts to ensure orders are dispatched and delivered within estimated timeframes, delays may occur due to carriers, customs processing, weather, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact VEYBEL with your order number so we can assist.

Nothing in this section excludes any obligations or remedies that apply under applicable consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are correct at checkout.

Please contact VEYBEL as soon as possible if you notice an error. Once an order has been dispatched, changes to the delivery address may not be possible.

Additional shipping charges may apply if an order must be resent due to incorrect information supplied by the customer, where permitted by law.

9. Custom Products

Custom-made or customised lighting products may have different production and delivery timeframes from standard products.

Any applicable shipping charges and estimated timeframes will be communicated before purchase.

Custom products may also be subject to separate return conditions, as outlined in our Returns Policy and subject to applicable consumer protection laws.

10. Contact Us

For shipping enquiries, delivery updates, or assistance with an order, please contact VEYBEL through the contact us page or email our team directly at info@veybel.com. Please include your order number so we can assist you efficiently.