Refund & Returns Policy

At VEYBEL, we want you to love your purchase. If you are not completely satisfied with your order, our returns policy is outlined below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

• In their original, unused condition.

• Returned in their original packaging, including all accessories and components.

• Accompanied by proof of purchase.

Items that have been installed, used, damaged after delivery, or returned incomplete are not eligible for a change-of-mind return.

2. Items Excluded from Returns

All sale items and purchases made using gift cards are final sale. We do not accept returns, exchanges, or refunds for these purchases due to a change of mind.

This exclusion does not affect your rights under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer support team at info@veybel.com within 14 days of delivery and include:

• Your order number.

• The item you wish to return.

• The reason for your return.

Please wait for return instructions and authorisation before sending any items back. Returns sent without prior approval may not be accepted.

4. Return Shipping

Unless an item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as VEYBEL cannot guarantee receipt of items returned without tracking.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Original shipping charges are non-refundable for change-of-mind returns, unless otherwise required by law.

6. Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, faulty, or incorrect, contact us as soon as possible with your order number and clear photographs of the issue.

We will assess the issue and work with you to arrange an appropriate resolution in accordance with your rights under applicable consumer protection laws.

7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable legislation.

Where a product has a fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund, regardless of whether the item was purchased on sale or with a gift card.

8. Contact Us

For all return and refund enquiries, please contact VEYBEL through the contact us page or email us at info@veybel.com. Please include your order number so we can assist you promptly.

VEYBEL reserves the right to update this policy as necessary, subject to applicable consumer protection laws.